How it works
QR Code Placement
See It
ReviewNinja works by having you present your customers with a QR code or shortened URL. This can be placed anywhere, such as your website, leaflets or business cards.
This allows a convenient and easy way for customers to leave beneficial feedback for your business without causing them a hassle.
Your customers can scan the QR code or click the URL depending on whether their interaction is online or in person.
Scan Barcode Or Click Link
Scan It
After scanning or clicking the link, a unique landing page made for you (including your company logo and colours) will appear. From there, the customer will be presented with a simple form asking if their review is positive or negative.
Using such a simple and direct form allows a straightforward experience that encourages feedback.
Leave a Review Within 30 Seconds
Review It
ReviewNinja then directs your customer to a final location, based on if their review was positive or negative:
- If the review was negative, a short form would be presented requesting contact information and a brief explanation of their experience. This information is then forwarded to member of your team to get in contact with the customer and rectify the problem discreetly, therefore allowing a person-to-person exchange which builds trust and also prevents a negative review from going online.
- If the review is positive, they will be directed to pick from a list of 3 review websites (chosen by you) to leave a review on.
This builds a system where positive reviews are encouraged and negative reviews are intercepted and resolved before a customer goes to a review website.
